Frequently Asked Questions

You need a surveyor to visit for a free quotation so that they can have a look at the access to see whether we can use an 18 tonne lorry or whether we need multiple smaller vehicles, or whether you need 2 Lorries or just a small van for the volume of goods you have in your property. We also need to calculate how many boxes you require, and which furniture covers we would need on the move day and what tools we would require to dismantle furniture. All these factors are missed with a phone/email estimate #Guesstimate
You will receive your quotation by e mail the following Morning, and also a hard copy will be sent out in the post. If the quotation is urgent you can ask my sales consultant to get this sent out within the hour by email.

The size of the removal crew is based on the information we have collected during the Survey, and is worked out on the volume to be moved, the distance you are traveling, the access at the two properties and also whether we are offering packing or whether you pack yourself. By completing an onsite quotation size of the crew is our responsibility, whereas if you take on a company that provides a price without a visit then it would be your responsibility if there were any issues on the move day.

The size of the vehicle(s) is based on the volume of furniture and boxes at your property and this is calculated by our surveyors when they visit your property. It is our responsibility to volume the job because we would not expect a customer to be able to volume a job, so we offer a free onsite quotation day times, evenings or weekends.

We are happy to carry out your removal at any time that is convenient to you, whether during the week or at the weekend, although at the weekends we are sometimes limited to drivers in the busy periods because our lorry drivers have to abide by the driving laws. There may be a premium for a Sunday or bank holiday.
Yes, we use specialist covers for Sofas, TV’s, pictures, mattresses and banisters, and our surveyor will list which covers are required for your move. Also on the vehicles we have hundreds of transit blankets for protection.
We provide hanging wardrobe cartons to transport your hanging clothes from one property to another. These wardrobe cartons are allocated to each vehicle and cannot be left behind.
Our staff will do our best to keep carpets clean and tidy, although we may need a little help from you, if you have some spare dust sheets lying around. We supply floor covering to protect your carpets from the dirt on shoes whilst the team are walking between the vehicle and your home, and we also can lay down some blankets for extra protection. If you have spare dust sheets then we can use these as well for added protection, as when the weather is bad and we are carrying large furniture in and out of properties it is sometimes difficult to walk on the floor covering.
There are several factors that affect the time it takes to complete a removal. The obvious ones are the amount of goods and the distance they are moving. Some may be less obvious but are just as important. Simple things like having to park ten feet further from your house due to parked cars can severely change the time it takes to load or unload. Try to inform us of anything that may happen or be different on the day of your removal, even if it does not seem that important.
Better Removals use three types of box, (1) A general purpose box is often referred to as a pack 2 which is 18″ x 18″ x 20″. (2) The book box is smaller to restrict its weight and is suitable for heavier items not just books. It is also known as a “Pack 6” and is 18″ x 14″ x 14″. (3) We also offer a “Crown Box” which is a strong Box is “18 “18 “12 and this is very popular, and similar in use as the pack 6 but a different shape and extra thick.
We offer all your boxes and packing materials within the move, and our surveyor will estimate the quantity, and we deliver them in advance. Mistakes can happen and we may under estimate how many boxes you require, which is not a problem because we will make a 2nd delivery for you.
Possibly, but unless you know the persons reputation then you could be taking a chance – for example, are they insured? Are they going to offer the standard of service that a BAR Member could offer? Better Removals have almost 35 years’ experience and comply with the BAR Code of Practice. We do get calls from people who have been let down by man and van companies on the day of their removal. If you are unsure, see our testimonials.  Please note that if you are completing on a property the same day you move out of your property the Man and Van Company would have to clear the property fully by lunch time and cannot start unloading until you have keys, so if they are trying to complete a few trips this will not work and you could receive a fine from the vendors solicitors that you the customer are liable for.

Most customers usually pick around three companies (All of the similar stature)  so that they can get a feel for who is more flexible, who offers the personal touch and who has full time office staff 6 days per week with sufficient call back services and professional websites so if you have a question you can make contact with them.  Better Removals have full time office staff in from 7.30 – 6pm Monday to Friday, 8 till 1 (or later) on a Saturday  and on a Sunday you can leave a message with