Who we are
Our website address is: https://betterremovals.co.uk.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
We collect your name email and IP address when you contact us through our web form. Your personal data is only used in connection with your enquiry and service interest. IP addresses are collected so we can protect our site from malicous attacks. Form entries are also stored on our web server database including an email log to help us troubleshoot any technical issues we might have when sending email via our web server. If you would like to know more about how we use your data, see the data we hold on you, or have it removed at any time please call the number found on this website. Form entries are regularly cleared out from our web database and your data removed.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
What are cookies
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you. Cookies can be “persistent” or “session” cookies.
We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:
– Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.
What are your choices regarding cookies
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
Where can your find more information about cookies
You can learn more about cookies and the following third-party websites: AllAboutCookies: http://www.allaboutcookies.org/ Network Advertising Initiative: http://www.networkadvertising.org/
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Our customer login section is padded with additional security for your protection. Passwords are hashed and salted where each salt is unique each time with up to 64 characters. We do not store your card or bank information on our servers, ever. In order to secure your login, our website supports multi-factor authentication with username and password.
Customer Data Retention
Your customer login data is held on our database and inactive account information is cleared after 12 months and completed order information is also held for 12 months. Canceled orders are removed after 14 days alongside failed orders and pending orders.
Who we share your data with
We do not share your personal data with any third party. however your IP address is collected by google analytics as stated above. You have a chance to Opt Out of cookies being placed when you browse this site by clinking on OPT OUT on the cookie banner.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
Better Removals & Storage
Tel: 0800 783 7356
How we protect your data
We use M247 to host this website. More can be read about the security of their data centres. https://m247.com/services/datacentres/
We also regularly maintain our website for bug and security fixes to keep the site secure as possible and wherever possible use very strong passwords and security software to prevent attacks.
Smush sends images to the WPMU DEV servers to optimize them for web use. This includes the transfer of EXIF data. The EXIF data will either be stripped or returned as it is. It is not stored on the WPMU DEV servers.
Smush uses a third-party email service (Drip) to send informational emails to the site administrator. The administrator’s email address is sent to Drip and a cookie is set by the service. Only administrator information is collected by Drip.